Shipping Policy

Orders placed through our store are generally delivered within an estimated timeframe of ten to twenty business days. This delivery estimate is calculated using working days only and does not include Sundays, public holidays, or days affected by severe weather conditions such as tropical storm or cyclone warnings. While we make every effort to meet this timeframe, customers should be aware that shipping schedules may vary depending on external factors. Periods of high demand, including promotional campaigns, seasonal sales, or major holidays, may result in longer processing and transit times due to increased order volumes.

Because of logistical limitations, we are unable to offer scheduled or appointment-based deliveries. Once an order has been successfully submitted and confirmed, shipping details cannot be modified. For this reason, customers are strongly encouraged to carefully review all information, particularly the delivery address, before completing their purchase. Inaccurate or incomplete address details can cause delays, misdeliveries, or the return of a package to the sender, which may impact the overall delivery timeline.

Several conditions beyond our control may influence when an order ultimately arrives. Weather disruptions, transportation delays, or regional delivery restrictions can slow shipments. Additionally, if one or more items in an order are temporarily unavailable, our customer support team will reach out to discuss available options. These may include waiting for the item to be restocked, adjusting the order, or canceling the purchase and issuing a refund. Certain delivery locations, such as remote areas or PO Boxes, may also present challenges that affect delivery speed or feasibility.

All qualifying orders are shipped at no additional cost, as we provide free standard shipping to our customers. However, successful delivery depends on the availability of the recipient. If delivery is attempted twice and the courier is unable to complete the delivery or establish contact, the order may be canceled automatically. In such cases, the payment will be returned to the original method used at checkout once the cancellation has been processed.

To help customers stay informed, we provide an online order tracking feature accessible through the “Order Tracking” section of our website. This tool offers real-time updates on shipment status, allowing customers to follow their package as it moves through the delivery process. Reviewing tracking information regularly can help anticipate arrival times and identify any potential issues early.

If an order arrives with an incorrect item, customers should notify our support team as soon as possible. We will guide you through the return process and arrange for a refund once the item is received and verified. For sizing-related concerns, the recommended approach is to return the original product and place a new order for the correct size to ensure timely fulfillment.

In situations where a package has not arrived within the estimated delivery window, customers are advised to first confirm the shipping timeframe associated with their order. If the delay extends beyond expectations or tracking information is unclear, our customer support team is available to assist. You may contact us at jamesaveryofficial@outlook.com, and a representative will review the situation and help determine the best resolution.

Our commitment is to maintain a delivery process that is dependable, transparent, and customer-focused. From order confirmation to final delivery, we strive to keep customers informed and supported at every stage. By providing clear expectations, accessible tracking tools, and responsive assistance, we aim to ensure that each order is delivered as smoothly and reliably as possible, contributing to a positive and worry-free shopping experience.