Return Policy

We aim to offer a fair and transparent return process that gives customers confidence when shopping with us. Purchases may be returned within thirty days from the date the order is delivered, provided that all eligibility requirements are met. To be considered for a return, items must be in the same condition as when they were received. This means the product should not show signs of wear or use, must include all original tags, and should be placed back in its original packaging. In addition, a receipt or other acceptable proof of purchase is required so that the return can be verified and processed accurately.

Customers who wish to begin a return should first reach out to our support team by email at jamesaveryofficial@outlook.com. This initial step allows us to review the request and confirm whether the item qualifies under our return guidelines. Once the request has been approved, detailed instructions will be provided along with a prepaid return shipping label. These instructions are intended to make the process clear and straightforward, ensuring the item is sent back correctly and reaches us without unnecessary delays. Returns that are sent without prior approval or that do not follow the outlined process cannot be accepted.

It is important that the original product is returned to us in full. Refunds or exchanges cannot be issued unless the item has been physically received and inspected by our team. If questions arise at any point during the return process, customers are encouraged to contact us using the same email address. Our support staff is available to provide guidance, clarify requirements, and assist with any concerns related to returning an item.

We strongly recommend that customers carefully examine their order as soon as it arrives. If an item is damaged, defective, or incorrect, it is essential to notify us as soon as possible. Prompt communication allows us to address the issue efficiently and determine the most appropriate solution. In some cases, certain products may not be eligible for return due to their specific characteristics or usage requirements. If there is any uncertainty regarding eligibility, our customer service team can provide confirmation and explain available options.

For those who wish to exchange an item, the most effective approach is to complete a return for the original product and then place a new order for the desired replacement. This method helps prevent delays and ensures that the new item can be processed and shipped without waiting for the returned product to be restocked. While we do not offer direct exchanges, this process allows customers to receive their preferred item as quickly as possible.

Customers located within the European Union are entitled to additional consumer rights, including a fourteen-day cooling-off period. During this time, orders may be canceled or returned without the need to provide a reason. Items returned under this policy must still meet the same conditions as standard returns, including being unworn, unused, and returned with original tags, packaging, and proof of purchase.

Once a returned item arrives at our facility, it will be inspected to ensure it complies with our return conditions. Customers will be notified after this evaluation is complete. If the return is approved, the refund will be issued to the original payment method within ten business days. Please note that banks and credit card providers may require additional time to post the refund to your account. If the refund has not appeared within fifteen business days after approval, customers should contact us so that we can investigate and provide assistance.

Our goal is to make the returns experience as simple and reassuring as possible. By offering clear guidelines, responsive communication, and timely processing, we strive to handle every return with care and professionalism. This commitment reflects our dedication to customer satisfaction and our desire to ensure that every interaction, even when a return is necessary, is handled smoothly and fairly.